Frequently Asked Questions
Find quick answers to common questions about our vending machines, services, and support.
Product-Related Questions
What payment methods do your vending machines support?
Our vending machines support multiple payment methods, including credit cards, cash, coins, and QR code payments, catering to global market needs.
Do your vending machines support remote monitoring and management?
Yes, our vending machines are equipped with advanced remote management systems, allowing for sales data monitoring, inventory management, and ad display control.
What are the key features of your vending machine software?
Our vending machine software includes sales data management, product editing, ad placement, and inventory control. It supports API integration, customization, and independent system deployment.
What are the main advantages of your vending machines?
Our vending machines feature advanced touch screens, intelligent management systems, multi-payment support, and user-friendly operation, ensuring stable and efficient performance.
Purchase & Logistics Questions
Do you support international shipping? How are shipping costs and duties handled?
Yes, we support global shipping, except for regions affected by war or other uncontrollable factors. Duties and shipping costs will be quoted separately based on your order.
How long does delivery usually take?
Sample orders typically take 15-25 days to produce. Bulk orders depend on the specific order volume and production schedule.
What is the minimum order quantity (MOQ)?
Our minimum order quantity is 1 unit, and we also support small-batch customization.
Can I customize the vending machine?
Yes, we offer full and semi-customization services, including product channels, machine exterior design, and sticker branding.
After-Sales & Technical Support
What is your warranty policy?
We offer a one-year warranty, covering non-human-caused damages. We also provide free replacement parts and remote video technical support.
How can I contact technical support if I encounter issues?
You can contact your sales manager directly, and our after-sales team will assist you promptly.
Do you provide remote technical support?
Yes, we offer remote video technical support to help customers troubleshoot and resolve issues efficiently.
Are spare parts readily available?
Yes, we maintain a sufficient supply of spare parts to ensure long-term operational stability for our equipment.